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Online Service in the Age of Coronavirus

The new demand for social distance and contactless service means the time for online service is now. From pet licensing to building permits, moving your application processes online can reduce foot traffic to city hall while helping residents and business owners comply with local regulations.

Making the transition to online services can seem daunting, but with the right foundation, it can be as easy as flipping a switch.

Take online payments. In the old days, you could spend months vetting vendors, getting bids, setting up gateways, and fretting over PCI compliance. With today's technology, you can sign up online in minutes and process everything from traffic tickets to water bills the same day. Integrated solutions, like Municipal One Pay, run right on your website, giving residents a single point of contact for all of their payment needs.

For more complex services like online licensing and permitting, solutions can also be a click away. With paperless forms from Municipal One, you can quickly convert your entire library of PDF forms to online applications that can be filled out and paid online with a smartphone, tablet, laptop, or desktop. No printing, no mailing, and no trips to city hall required.

As states open back up, offering contactless services like these can help keep your community strong in these challenging times.

Ready to get back to business? Contact Municipal One today to learn more about online payments, paperless forms, or our full suite of e-government solutions that help you safely serve your residents and business owners online 24/7.

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